Support
Before anything else: open RoZur → Diagnostics and press Copy report. Every check in there runs for real — it calls the API, reads the stored data and reports what actually came back. Paste that text into your message and most problems are solved in one reply.
Get help
- RoZur Discord — bug reports, feature requests, setup help. Free to join whatever plan you are on. Pro subscribers get answered first.
- zurualtalt@gmail.com — billing, refunds and anything you would rather not post publicly.
Common problems
Prices are blank or every item says "no value"
That is the Rolimons feed not arriving. Run Diagnostics — the
Rolimons prices check tells you whether the feed came back and how many
items it priced. If it failed, it is usually a network block, an extension
blocking requests, or Rolimons being briefly down. Reloading the extension from
chrome://extensions clears most of it.
My wallpaper does not appear
Images from anywhere other than Imgur, Pinterest, Giphy and Tenor need your permission for that specific site, and Chrome only allows the request during a click. Paste the link, press Apply, and accept the prompt. If you dismissed it, press Apply again. On profile pages the global wallpaper stands down by default so it does not cover a profile's own background — there is a setting for that in Settings → Background.
I bought a plan and it still says Free
Open RoZur → Plans and activate with the licence key from your Gumroad receipt. If your receipt has no key, use the Order ID form on the same page. If neither works, email the receipt to zurualtalt@gmail.com and it will be switched on by hand — usually the same day.
Nothing appears on Roblox at all
Check the extension is enabled at chrome://extensions and that
the toggle for the feature is on in Settings. If there is a red
Errors button on the extension card, open it and send us what it says.
Billing and cancelling
Removing your licence inside RoZur does not cancel your subscription. RoZur cannot stop a Gumroad charge — only Gumroad can. Cancel there first, or you will keep being billed every month for something you no longer have.
- Cancel: in your Gumroad library, under the subscription. Your plan stays active until the period you already paid for ends.
- Refunds: handled by Gumroad under the policy shown on the product page. Ask us first if something is broken — most refund requests turn out to be a bug we can fix.
- Your data is kept. Dropping to Free does not delete your watchlist, playtime history or friends history. Some features stop recording new data, but nothing already saved is thrown away.
Reporting a bug well
Four things make a report fixable instead of guessable:
- The Diagnostics report, pasted in full.
- The exact Roblox page it happened on.
- What you expected, and what happened instead.
- A screenshot, if it is something you can see.
Security
Found something that affects other people's accounts or data? Please report it privately to zurualtalt@gmail.com rather than in public, and give us a chance to ship a fix first. Details are in security.txt.